General Information

Please know that your health and safety remain our top priority. As such, we have taken the following measures, in accordance with the Province of Ontario's Framework for Re-opening:

All staff will complete screening before their shift and will be self-monitoring throughout their shift.

1. All patients and staff will be screened prior to entering the clinic. We have a two-part screening process for our patients, which requires patients to complete a screening questionnaire before their appointment (through the Jane app) and a second questionnaire upon arrival at the clinic.

2. All patients and staff will be required to wear a mask while in the clinic and staff will be wearing appropriate PPE. Please note you will also be required to wear a mask at all times while in the building.

3. We continue to provide the highest standards of infection control and hygiene. Please note that we are increasing the time between all appointments to allow for thorough sanitization of all treatment rooms, which will include products proven to kill COVID-19.

4. Physical distancing measures will be in place throughout the clinic and throughout the whole building. As such, we ask that you arrive to the clinic no earlier than your scheduled appointment time. We also ask that you do not bring any support persons or children to your appointment unless assistance is required and/ or the client/ patient is a minor. Please know that elevators will only be limited to 2 people at a time.

5. We may also be taking the temperature (contactless) of patients entering the clinic if the therapist or screener thinks it is appropriate or needed.

6. Patients will be asked to sanitize hands upon arrival into the clinic and at the end of your appointment, prior to exiting your treatment room

7. To minimize time in the clinic, we encourage payment and re-booking future appointments either online or via telephone from the comfort of your home. Receipts will be emailed within 24 hours of receiving payment.

8. Therapists are encouraged to continue to implement a system for virtual and/or telephone consultations as a preferred option, when and where possible. When possible, physiotherapists/ therapist should conduct a consultation over the phone, video or secure messaging to determine if a virtual/telephone consultation will suffice or if an in-person appointment is necessary and essential. The purpose of this is to support physical distancing and minimize contact of persons. Certain patients or acute conditions will require in-person visits. Therapist should exercise clinical judgement to determine whether an in-person visit is necessary. Therapists should consider providing some care virtually even if an in-person visit is needed in order to minimize the in-person time required.